👋, I’m a designer working to improve products & services for underserved Americans.
I’m currently researching and designing within the criminal-legal and safety net programs at Code for America, where I also manage a small team of awesome product designers. In years prior, I learned interaction design at Dubberly Design Office and freelanced as a UX and visual designer for bay area arts and human-rights non profits.
In 2016 I received a masters degree from the University of Washington, where I studied design research, service design, and data sense-making in the cross-disciplinary Human-Computer Interaction and Design (MHCI+D) program.
👾 On the internet…
Just a few things I’ve written or contributed to.
Maintenance Window, Christa Hartsock and Julie Sutherland, ed. Jen Kagan, Logic, Issue 09, Care, September 2020
Improving Food Access for Seniors and Adults with Disabilities, Code for America, July 2019
Why Californians Need Food Assistance, GetCalFresh/Code for America, January 2019
Overcoming Barriers: Helping Self-Employed Applicants Access Their Full CalFresh Benefit, Code for America, October 2019
🧠 Current thinking: The designer as convener and collaborator
I’m a designer and researcher who relies on both practices to ask the right questions, design the right thing, and design things in the right way.
As the design discipline continues to evolve, designers are being tasked with ever-expanding briefs– especially in public services. Doing our work well demands humility and patience. I believe designers should convene and collaborate with those closest to the issues they seek to intervene against – be they members of the public, or those on their cross-functional team.
I love to support teams to reflect on the complex socio-technical systems we live in: to explore where design and technology can make a meaningful contribution, where it probably can’t, and how we can work with or enable our most impacted community members to guide us.