With a background in fine art and teaching, and a masters degree in HCI + Design from the University of Washington, I’m always encouraging broad exploration of the complex socio-technical systems we live in.
I think a lot about privacy issues, social justice, and inclusion and I believe it’s imperative that designers contribute to a world that honors and respects people, whether they use technology or not.
I’m currently spending my time at Code for America where I’m working on criminal justice reform issues as well as access to public assistance like food stamps and medicaid. Previously, I’ve worked for Dubberly Design Office and before that, freelanced for bay area arts and human-rights non profits.
Overcoming Barriers: Helping Self-Employed Applicants Access Their Full CalFresh Benefit,Code for America, October 2019
Improving Food Access for Seniors and Adults with Disabilities, Code for America, July 2019
In my experience, there’s no better way to understand how people interact with products or services than to go out into the field, gather thoughts from the community, and observe real life. I carefully plan and conduct qualitative research to discover patterns, pain points, and understand people’s needs, returning later with sketches or prototypes to validate design directions.
To wrangle complicated services, I create service maps with cross disciplinary groups and refine them as new information is discovered. I use these documents to communicate to my team, our clients or government stakeholders, build trust, and help us to collaborate on better ideas or promising interventions.
Mocking up storyboards, design probes, or prototypes of various fidelities furthers this research driven approach, allowing me to seek feedback as soon as possible, build on prior research, and inform the next iteration.
I’m always seeking collaborators and interesting projects. You can find me at the links below or email me through the following form.
© 2019 Julie Sutherland UX IxD